Jus-Rol Rewards Jus-Rol Rewards

Frequently Asked Questions

About Jus-Rol™ Rewards

What is Jus-Rol Rewards?

Jus-Rol Rewards is a points based collector program, where you can buy promotional packs of Jus-Rol with unique codes that can be collected and redeemed for reward items at www.jusrol.co.uk/rewards. These codes are found only on Jus-Rol promotional packs with the "Free Baking Essentials" message.

Each on-pack code is worth 10 Baking Points, which can be collected and used to redeem for rewards (minimum points required: 20). Choose from Kitchen Craft baking equipment or magazine subscriptions. You can also use your points to enter prize draws, or donate your points to charity. Rewards items are subject to availability while stocks last. The program ends 30th November 2014.

How do I get started?

1. Buy promotionals pack of Jus-Rol.
Each promotional pack with the "Free Baking Essentials" message features a unique code. One pack = 10 Baking Points. Minimum points required to redeem a reward item: 20.

2. Register online and enter unique codes.
You’ll find your unique code on promotional packs of Jus-Rol pastry. Look out for a 12-character code starting with the letters ‘JR’. You can find the unique code on the front of pack, near the "use by" date. Sign-up at www.jusrol.co.uk/rewards to start collecting Baking Points and browse rewards.

3. Claim your free reward.
Choose from Kitchen Craft baking equipment or magazine subscriptions. You can also use your points to enter prize draws, or donate your points to charity. Rewards items are subject to availability while stocks last. The program ends 30th November 2014, so all points must be redeemed by then. Register Here

How many accounts can I have?

You are only permitted to have one account per person.

How do I collect Baking Points?

To collect Baking Points you'll need to buy promotional packs of Jus-Rol which contain the 'Free Baking Essentials' message on pack. Promotional packs will include a 12-character code which will give you 10 Baking Points. Unique codes start with 'JR' and are located on the front of pack near the "use by" date. Products included in the promotion are:

Chilled Jus-Rol Puff pastry sheet 320g
Chilled Jus-Rol Shortcrust pastry sheet 320g
Chilled Jus-Rol All Butter Puff pastry sheet 320g
Chilled Jus-Rol Light Puff Pastry sheet 320g
Chilled Jus-Rol Puff Pastry block 500g
Chilled Jus-Rol Shortcrust block 500g
Frozen Jus-Rol Puff pastry sheets 640g
Frozen Jus-Rol Shortcrust pastry sheets 640g
Frozen Puff Pastry blocks 1kg
Frozen Shortcrust pastry blocks 1kg

How many Points is my pack worth?

Each promotional pack has a unique code worth 10 Baking Points. You can start claiming rewards from just 20 Baking Points, that’s just two packs.

How many points can I enter per week?

You will only be able to enter a maximum of three codes in any 7 day period.

Can’t remember when you last entered codes? Click here to check in your account details.

What Rewards can I get with my Baking Points?

There are a variety of rewards to choose from, we have a selection of Kitchen Craft baking equipment or magazine subscriptions. You can also use your points to enter prize draws, or you can choose to donate your points to the Breakthrough Breast Cancer Charity. Rewards items are subject to availability while stocks last.

Do I need to pay anything?

To collect Baking Points you will need to buy promotional packs of Jus-Rol pastry. You will not be required to pay any postage or packaging costs associated with the delivery of rewards.

When does this promotion end?

The promotion ends 30/11/14. All unused points will be forfeited.

Your Jus–Rol Rewards account

How do I become a member of Jus-Rol Rewards?

You will need access to the internet and an email address to join Jus-Rol Rewards. Simply enter the required details and we’ll send you a confirmation email to confirm you are set-up. Visit www.jusrol.co.uk/rewards to register, alternatively click here.

Do I have to be over a certain age to join Jus-Rol Rewards?

You need to be aged 18+ to participate in the Jus-Rol Rewards promotion.

Can I join in if I live in Republic of Ireland?

Yes, Jus-Rol Rewards is open to residents of the United Kingdom and the Republic of Ireland.

How do I sign in to my account?

Once you have registered at www.jusrol.co.uk/rewards you can sign in to your Jus-Rol Rewards accounts by entering your email address and password at the top right of the Jus-Rol Rewards homepage.

I can’t remember my password! What shall I do?

On the Jus-Rol Rewards homepage click on the forgotten password link at the top right of the screen. Alternatively click here and we’ll email you with a link to reset your password.

How do I change my account details?

Sign in to your account and click on the ‘My Account’ link on the top right of the page. Select ‘Personal Details’ to edit your email and delivery address. Alternatively choose ‘Email preferences’ to subscribe (or unsubscribe) to Jus-Rol newsletters and other communications from General Mills.

Where can I see what I’ve ordered?

Sign in to your account and click on the ‘My Account’ link on the top right of the page. On the Account details tab you will find your Baking Points balance and details of rewards redeemed.

Pack codes

Where can I find my unique code?

Your unique code is located on the front of Jus-Rol promotional packs near the date code. The codes are always 12 characters long and begin with 'JR'.

Please remember to keep your packs with code intact as proof of purchase may be required.

Where to find your code
How do I enter my code?

Once registered on Jus-Rol Rewards login to your account and you’ll find the ‘Enter a code’ box in the centre of your screen, simply enter your code here and click submit.

I can’t read my code

Your unique code is located on the front of Jus-Rol promotional packs near the date code. The codes are always 12 characters long and begin with 'JR'. If you are still having trouble, please contact our Careline. Contact us.

My code isn’t recognised

Your unique code is located on the front of Jus-Rol promotional packs near the "use by" date. The codes are always 12 characters long and begin with 'JR'. Your code will be made up of a combination of the following characters

0 1 2 3 4 5 6 7 8 9 A C E F G H J L M N P R T W X Y

If you are still having trouble, please contact our Careline. Contact Us.

The website says my code has already been used

Please check that no one else in your household has already entered the code, if you are still having trouble, please contact our Careline. Contact Us.

Rewards

When will my kitchen essentials be delivered?

Kitchen Craft rewards will be delivered within 28 days of being claimed. For magazine subscription rewards, subscriptions will be created for the next available issue and you’ll then receive each subsequent issue until the end of your subscription.

Prize Draw winners will receive their prize within 28 days of acknowledging their winning notification.

Rewards items are subject to availability while stocks last.

My kitchen essential has arrived broken - what should I do?

Please contact our Careline. Contact us.

I would like to change my delivery address, how do I change it?

Sign in to your account and click on the ‘My Account’ link on the top right of the page. Select ‘Personal Details’ to edit your email and delivery address.

Alternatively please contact our Careline. Contact Us

It’s been over 28 days and I have not received my kitchen essential.

Please contact our Careline. Contact us.

Can I change my mind about the Reward I’ve ordered?

Unfortunately we’re unable to offer Baking Points refunds or exchanges if you change your mind.

Prize Draws

How do you randomly select entries?

Winning names are selected randomly via a secure, computerised system that has been approved by the IPM (Institute of Promotional Marketing).

We work closely with the IPM to make sure all our Prize Draws meet with their recommendations.

How will I know if I’ve won a prize draw?

Prize Draw winners will be contacted within 14 days of the closing date via phone or email, using the details you provide on entry. If we don’t hear back from a prize winner within 21 days of notification then a new winner will be drawn at random from the remaining entries.

Technical Issues

What happens if I don’t have access to a computer?

Jus-Rol Rewards is a web-only promotion; however, our promotion can be easily accessed via mobile devices such as smartphones or tablets.

Alternatively, you can access a computer at your local internet café, or public library.

The Jus-Rol Rewards website isn’t working properly.

Please close the website and your internet browser and wait for a minute. Then re-open it. If you still experience problems please contact our Careline. Contact us.

Jus-Rol Rewards

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